Tiny Tinkers – Terms of Service
These Terms of Service apply to all customers, bookings, and services provided by Tiny Tinkers.
By purchasing from us or booking our services, you agree to the terms outlined below.
1. About Us
Tiny Tinkers is a mobile catering business providing street food and event catering services across Lincolnshire and surrounding areas.
2. Orders & Payment
On-Site Purchases
All food and drink must be paid for at the time of ordering
We accept card and cash payments (subject to availability)
Event Bookings
A deposit may be required to secure your booking date
Full payment terms will be agreed in advance
Final balances must be paid before or on the day of the event unless otherwise agreed
3. Cancellations
Customer Cancellations (Events)
Cancellations made within the agreed notice period may be eligible for a partial refund
Deposits are non-refundable unless otherwise agreed
Late cancellations may result in full loss of payment
Tiny Tinkers Cancellations
In the unlikely event we need to cancel due to unforeseen circumstances (e.g. extreme weather, equipment failure, illness), we will:
Provide as much notice as possible
Offer to reschedule or issue a refund where applicable
4. Food & Service
All food is prepared fresh to order where possible
Menu items may vary depending on availability
We reserve the right to substitute ingredients if necessary
We aim to serve all customers promptly, but waiting times may vary during busy periods.
5. Allergies & Dietary Requirements
Our food is prepared in an environment that handles common allergens
We cannot guarantee that any item is completely allergen-free
Customers must inform us of any allergies before ordering
6. Liability
Tiny Tinkers is not liable for any allergic reactions where customers have not informed us of allergies
We are not responsible for delays caused by factors outside our control (e.g. weather, traffic, event conditions)
7. Use of Service
We reserve the right to refuse service to anyone who is:
Abusive or threatening to staff
Under the influence of drugs or alcohol in a disruptive manner
8. Pricing
All prices are listed in GBP (£)
Prices may vary depending on location, event, or market conditions
We reserve the right to update prices at any time
9. Privacy
Any personal information provided for bookings will be used solely for communication and service delivery. We do not share customer data with third parties.
10. Changes to Terms
Tiny Tinkers reserves the right to update these Terms of Service at any time. The latest version will always apply to new orders and bookings.
Contact
For any questions regarding these terms, please contact us via our social media pages or speak to us directly at our truck.
Thank you for choosing Tiny Tinkers!
Tiny Tinkers – Returns & Refund Policy
At Tiny Tinkers, we take pride in serving fresh, high-quality food and creating a great experience for every customer.
Food & Drink Purchases
Due to the nature of our products, we are unable to accept returns once food or drink has been prepared and served.
However, if there is an issue with your order, please let us know immediately and we will do our best to resolve it.
Incorrect or Faulty Orders
If you receive:
The wrong item
Food that is not up to standard
An issue with quality or preparation
Please inform a member of our team straight away. We will offer:
A replacement item, or
A refund where appropriate
Event Bookings & Catering
For private bookings and events:
Deposits may be required to secure your date
Cancellations made within an agreed notice period may be eligible for a partial refund
Late cancellations may result in loss of deposit
Full details will be provided at the time of booking.
Allergies & Dietary Requirements
We take care when preparing food, but our kitchen handles allergens. It is the customer’s responsibility to inform us of any allergies before ordering.
Contact
If you have any concerns or feedback, please speak to us directly at the truck or contact us via our social media pages.
We appreciate your support and aim to ensure every Tiny Tinkers experience is a great one!
Tiny Tinkers – Privacy Policy
Tiny Tinkers is committed to protecting your personal information and respecting your privacy.
This policy explains how we collect, use, and store your data when you interact with us.
1. Who We Are
Tiny Tinkers is a mobile catering business operating in Lincolnshire, UK.
2. What Information We Collect
We may collect the following information when you contact us or make a booking:
Name
Phone number
Email address
Event details (e.g. date, location, requirements)
We only collect information that is necessary to provide our services.
3. How We Use Your Information
We use your information to:
Respond to enquiries
Manage bookings and provide services
Communicate with you about your order or event
We do not use your information for unrelated marketing without your consent.
4. How We Store Your Information
Your information is stored securely and only kept for as long as necessary to:
Fulfil your booking
Meet legal or accounting requirements
5. Sharing Your Information
We do not sell, trade, or share your personal information with third parties, except:
Where required by law
Where necessary to deliver our services (e.g. event coordination, if applicable)
6. Your Rights
Under UK data protection laws, you have the right to:
Request access to your personal data
Request correction of inaccurate data
Request deletion of your data where appropriate
To do this, please contact us using the details below.
7. Cookies & Online Use
If you visit our website or social media pages, basic data such as interactions or messages may be collected through those platforms. This is managed in accordance with their own privacy policies.
8. Contact
If you have any questions about this policy or how your data is used, please contact us via:
Social media (Tiny Tinkers)
Or speak to us directly at our truck
9. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always apply.
Thank you for trusting Tiny Tinkers.